FAQs

Frequently Asked Questions

Where do you deliver?

We currently deliver within The Gambia. We are working on expanding to more regions soon.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery typically takes 2–5 business days depending on your location. You will be contacted via WhatsApp once your order is ready.

How do I place an order?

Simply browse our store at gam-lux.com, add items to your cart, and checkout. You can also contact us on WhatsApp if you need help placing an order.

What payment methods do you accept?

We accept major payment methods available at checkout. You can also contact us on WhatsApp to arrange alternative payment options.

Can I return or exchange an item?

Yes. We accept returns within 7 days of delivery, provided the item is unworn and in its original condition. Please contact us before returning any item. See our full Returns & Delivery Policy.

How do I know my size?

We recommend checking the size guide on each product page. If you're unsure, contact us on WhatsApp and we'll help you find the perfect fit.

Do you offer discounts?

Yes! New customers get 15% off their first order. Use code WELCOME15 at checkout.

How can I contact you?

You can reach us via WhatsApp at +220 416 3295 or email us at sales@gam-lux.com. We respond within 24 hours.